It was a beautiful, sunny day with a clear blue sky and not a cloud in sight. I took the express bus down to the city that morning with my younger daughter, Megan. She had just started high school in Manhattan, and the ride there was a typical one: She listened to her iPod, and my mind raced with all the things I had to do that day.
But as Megan got up to get off the bus at her stop on 72nd Street, she turned to me and said something completely out of the ordinary: "Mommy, I don't want to go to school today. I don't know why, I just don't want to go." I was stunned. This was something I had never heard from her, not even when she was undergoing chemotherapy treatments for leukaemia a few years before. She had never once wanted to stay home from school.
"I love you, Mummy," Megan said as she made her way to the door. I managed an "I love you, too, honey" before the bus pulled away and headed downtown toward the World Trade Centre, where my office was.
I was standing in the aisle by my desk chatting with two coworkers at 8:45 a.m. when the first plane struck our building.
Frantic, I turned to my coworkers. "Oh my god, something happened; something really bad happened. We need to get out of here!" I shouted before running down the aisle to where our other coworkers were standing, unsure of what to do or where to go.
I ran back to my office to get my bag. The phone on my desk rang and I answered it. I could hear my friend, Marie, who worked in the Albany office, on the line.
"Oh Marie, something really bad happened," I told her as I grabbed my things.
"Run! Just run!" she responded.
Although we had practiced thousands of fire drills, we had never left the 27th floor. We had always been told that if anything were to happen, someone would tell us what to do.
We had no idea what to do. We didn't even know which stairwell would take us all the way down and out of the building. We picked one, felt the door — it wasn't hot — then opened it. We saw people from the floors above already walking down. We got into the stairwell with them and started walking. It was a very eerie and somber experience. We were so scared. We had no idea what had happened or what was going on. The stairwell was dimly lit, and the dust particles made it difficult to breathe. I started coughing, and one of the men that I worked with gave me a handkerchief to cover my nose and mouth.
It took us nearly 45 minutes to walk down the last 20 floors. We had no idea that a second plane had hit the other tower as we made our way down.
When we reached the bottom of the stairs and exited the stairwell, I had no idea where we were. It looked like some old subbasement that was in shambles. It took me a minute to realise that we were in the lobby, which, only an hour before had been filled with people bustling across its marble floors on their way in to work.
What I saw instead was unbelievable. The tiles had broken off the wall, and the floors were covered with dust and debris. We struggled to find a way out, but someone told us which way to walk. When we exited the building, a man told us: "Run across the street and don't look back!"
I looked at my feet, which were surrounded by red puddles. Look at all that red paint, I said to myself. Then my brain switched gears and I realised it was blood, not paint. I had no time to think about what that really meant as I ran across the street and into the mass of people who were also running. Everyone looked stunned and in shock. People were crying and calling out the names of their friends and coworkers.
Before I could figure out what was happening, I heard a tremendous roar, a sound unlike anything I've ever heard before or since. Right before my eyes, the south tower began to melt down to the ground.
We started running. We were crying and screaming, frantic to get out of there. The smoke and dust was everywhere, and the cloud was moving towards us. Someone behind me was pushing me, and I was so afraid that I would fall and be trampled by the crowd. I was crying, shouting, "Please don't push me!" It felt like we were living in a nightmare.
That's when my friend, Amy, grabbed my hand and led me down one block and around the next to get us away from the smoke and dust clouds. She knew the area well because her family lived in nearby Chinatown. She led me to a funeral home owned by her family member, and they let us use the phone.
As I hung up the phone, I heard another tremendous roar in the distance. I turned around to see the north tower collapsing down on itself.
My sister answered. She was so relieved to hear from me, and kept asking over and over: "Are you okay?" I told her I was fine, and that I had to get uptown somehow so I could get Megan from school. As I hung up the phone, I heard another tremendous roar in the distance. I turned around to see the north tower collapsing down on itself. The horror of the day just kept continuing.
I began my walk uptown, more than 70 blocks. It was such an eerie journey. Huge crowds of people were walking, and yet it was so quiet. Everyone looked somber and in shock. Stores were giving out water and apples to the people making their way uptown.
It took me quite a while, but I finally made it to Megan's school. She had eventually managed to get through to her father, who told her that I was okay and was coming for her, but she was so upset. When we got outside, I told her I had to sit for a few minutes. My feet were bleeding, and I was exhausted.
I began my walk uptown, more than 70 blocks. It was such an eerie journey. Huge crowds of people were walking, and yet it was so quiet.
When we reached 86th Street and Lexington Avenue, I found out that some trains were running, but only a few stops at a time. We figured that it was better than nothing, so we went down to the subway station and got on the first train that was going uptown. It took us a few stops; then we got off and got on another train. Finally, at about 5:45 p.m., we reached the train station closest to our home.
My family and friends had been calling all day; everyone was so worried. My godson came over to see me — he said he had to see me with his own eyes to believe I was really okay. My older daughter was stuck on Long Island, as they had shut down the bridges. She stayed at my sister's house until they reopened. She finally arrived home at around 10:30 p.m., walked into the house, sat on my lap, and sobbed.
I have never been back down to the World Trade Centre. I don't think I can ever return.
Sept. 11, 2001, is a day I will never, ever forget. We do and should remember those who perished. As for the rest of us, the survivors, we have learned how to deal with it as best as we can. I have never been back down to the World Trade Centre. I don't think I can ever return. I keep all of my memories of that day in my heart all year long, and on every Sept. 11, I bring them all back out, front and center, to deal with them again. I listen to the reading of the names and say a prayer for those who died. Then I put all my memories back into my heart, and go on.
I have to think that there was something more that I had to do with my life and that's why I'm still here. I am so grateful to be here with my family and friends. I will never forget what happened to our country that day, and all of those we loved and lost.
Margaret Lazaros is a survivor of the Sept. 11, 2001, terrorist attacks. The views expressed here are her own.